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Title
Intragroup Conflict Among Employees and Its Impact on Their Performance
Author(s)
Hasan Afzal
Abstract
Intragroup conflict is an inevitable reality in organizational life. It holds the potential for change. Task conflict is associated with disagreement among group members and relationship conflict is linked with interpersonal incompatibilities. Management makes lucid decisions because they know that intragroup conflict is very important and it has significant impact on employee's performance. They defuse or eradicate its impact but never avoid. This dissertation fills a gap in the conflict literature concerning intragroup conflict and its impact on employee's performance. Moreover, it also clarifies the impact of task conflict and relationship conflict on employee's performance. The purpose of this study is to test a model of intragroup conflict among employees and its impact on employee's performance. The sample of 142 individuals, working in 27 different teams, belonging to commercial banks of Rawalpindi/Islamabad was selected. Questionnaires comprising four parts were sent directly to target the segment. In the first part, the first 12 questions were about personal/general information; second part consisted of 4 questions relating to task conflict; third part consisted of 5 questions of Cox's organizational conflict scale concerning to relationship conflict; and the last part consisted of 17 questions on employee's performance. Task and relationship conflict showed that the model is significant at .05 confidence level (p>0.05). We compared both variables on individual basis, which revealed that the variable difference is significant at p<0.05. The regression coefficient for relationship conflict was 0.408, which suggests that employees' performance was sensitive to changes in the relationship conflict. The other variable, i.e. task conflict is insignificant to employees performance at .05 confidence level as it is p>.05 level. The regression coefficient of task conflict was negative but without any significance. In this model, only significant variable that account variation in employee's performance is relationship conflict. It's possible that the employees within the organization try to keep the conflict concealed because of management/ organization reputation or flaming effect. This study would help executives as well as management tier to understand how to take advantage from this research study and to develop measures to solve 'intragroup conflict.
Type
Thesis/Dissertation MS
Faculty
Management Sciences
Department
Management Sciences
Language
English
Publication Date
2007-01-01
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526b8592e8.pdf
2018-10-24 10:09:19
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