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Title ROLE-OVERLOAD AND JOB PERFORMANCE AMONG NURSES: STUDY OF OCCUPATIONAL STRESS AND MINDFULNESS

Author(s) Faiza Khalid

Abstract Extensively studied concepts like Role-Overload, Occupational Stress, Mindfulness, and Job Performance hold significant importance in organizational psychology. However, the interactional effects and interplay between these variables remain inadequately understood. This research addresses these gaps by investigating how Role-Overload impacts Job performance directly and on the mediated path through Job stress, furthermore how mindfulness moderates the adverse effects of Role-Overload on Job stress. The research used a quantitative design to collect data from 310 nurses working in Pakistani hospitals. The research used four reliable scales; Reilly's Role-Overload scale (Thiagarajan et al., 2006; Reilly, 1982), “Job Stress Scale” (Crank et al., 1995), Mindful Attention Awareness Scale MAAS (Brown & Ryan, 2003), with Cronbach's Alpha .82, .85 and .79. Individual Work Performance Questionnaire version 1.0 (Koopmans, 2015) had three subscales: Task performance, Contextual performance, and Counterproductive work behavior, with reliability, .8, .85, .65. Results indicate expected correlations: Role-Overload negatively correlates with Task and Contextual performance while positively correlating with Occupational stress and Counterproductive work behavior. Occupational stress mediates the relationship between Role-Overload and Job performance, with Mindfulness moderating the effect of Role-Overload on Occupational stress. Moderated mediation was also observed, where Mindfulness moderated the path between Role-Overload and Occupational stress to Job performance (three dimensions). The findings shine a light on the importance of reducing occupational stress and introducing mindfulness to enhance performance among the nursing staff in the medical setting and improve patient outcomes.

Type Thesis/Dissertation

Faculty Social Sciences

Department Psychology

Language English

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