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Title CHANGE MANAGEMENT AT HIGHER EDUCATION LEVEL: A STUDY OF SELECTED UNIVERSITIES DURING PANDEMIC COVID-19

Author(s) Arooj Khalid

Abstract The study aims to assess change management process at higher education level and determine the challenges faced by the stakeholders with reference to teaching, examination and technological facilities in education system during (Covid-19). The study also compare universities on the bases of change management process. Mixed method approach was used in the study based on convergent parallel design to collect and analyze quantitative and qualitative data concurrently. Population of the study was teachers and administrators of Public Sector Universities of Islamabad. Multistage sampling techniques was used in the study to select the desired sample size of teachers with a ratio of 20% sample fraction of 172 teachers through stratified sampling technique, whereas the sample size of administrators (exam and IT) were taken through census technique was 30. Three separate Change Management Process scale survey questionnaire was self-developed to assess change management process in teaching, examination and IT section. For analysis of quantitative data mean and ANOVA were used, whereas for qualitative data thematic analysis was used. The findings of the study shows that change event was treated as a project of online education in pandemic. The mean score in this study reported the Define phase of change management process was more frequently used by the teachers and administrators while providing teaching learning process, technological facilities and conduction of examination procedures in education purposes during pandemic. Furthermore it was explored that there is no significance university wise difference in phases of change management process with reference to teaching, assessment and technology facility. Similarly it was reported that teacher’s faced major challenge of limited resources and classroom management, whereas administrators of exam section faced challenges regarding difficulty in assessment and IT staff encountered challenge of limited resources and workload. It was suggested that university management arrange platform for both teachers and administrators to exchange information while keeping this change management model as a sample to initiate the change according to the need, encourage communication among employees, avoid reluctance and strategically plan the process. Teachers and administrators of different universities may identify gaps in strategies and styles of change management while integrating and incorporate this change management model that may target the planned/ unplanned or uncertain situations among different sections of universities.

Type Thesis/Dissertation MS

Faculty Social Sciences

Department Education

Language English

Publication Date 2022-11-28

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