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Title How good employees turn bad; Effect of Forced OCB on Interpersonal Deviance of employees with Mediating role of Psychological Entitlement

Author(s) Shafi Ullah Khan

Abstract ABSTRACT The aim of this study is to investigate the effect of Forced Organization Citizenship Behavior on Interpersonal Deviance of employees with mediating role of Psychological Entitlement. With this aim, a causal model has been tested that explains the influence of Forced Organization Citizenship Behavior on Interpersonal Deviance of employees through the role of Psychological Entitlement. Causal research design on quantitative collected data provided support for the hypothesis from a sample of 350 employees of banking sector in Peshawar Region KPK, Pakistan. This research gives a lot of knowledge to the existing body of literature. The first purpose of this research is to test and confirm that Psychological Entitlement plays a mediating role between Forced OCB and Interpersonal Deviance. More specifically, this research expands the traditional view of Forced OCB and Interpersonal Deviance impact on employees and suggests that Forced OCB and Interpersonal Deviance do not only effect Psychological Entitlement, but also employee’s commitment and motivation. Keywords: Forced Organization Citizenship Behavior, Interpersonal Deviance and Psychological Entitlement.

Type Thesis/Dissertation MS

Faculty Management Sciences

Department Management Sciences

Language English

Publication Date 2020-05-19

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